Desktop Support Specialist
The Desktop Services team provides support to our desktop (Windows and Mac), fixed and mobile telephony, basic network, video conferencing and printing.
In this role you are part of the IT team that provide support to local end users. This will include BAU desktop support, assisting in project roll-outs - Windows 10 and O365, supporting critical finance applications, taking ownership of incidents, and seeing them through to resolution in a timely manner.
The team also undertake all new installations and moves of IT equipment and also resource a wide range of tasks as part of infrastructure projects.
1. 3+ years technical background providing service delivery and desktop support within Financial Services
a. Strong Windows 10 troubleshooting skills
b. Virtual desktop administration (VDI)
c. Good MS Excel knowledge
d. MS Office Suite (O365) & Active Directory / Exchange / Powershell would be a bonus
e. Apple Mac support / JAMF
f. Reuters / Bloomberg support experience and advantage
2. Familiar with Support Ticketing Applications (Eg ServiceNow)
3. Mobile technology support - Microsoft & Apple AND Voice and Video Conference support - Avaya & Polycom
5. Packaged application delivery and support - SCCM knowledge advantageous