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IT Service Desk and Operations Manager - ServiceNow

REF J47362
Location: Co. Dublin
Employment Type: Permanent
Salary: €100,000

IT Service Desk and Operations Support Manager
We are looking for a person with a proven track record leading a service desk management function, strong IT vendor relationship management, experience integrating local support desk operations into a central operation and has experience implementing / working with ITSM tools.

Experience Required:
1. Proven track record leading a large ServiceDesk muli-site environment, using both internal and third party vendor engineers, with a third level qualification and ITIL cert.
2. Excellent knowledge of tools/systems used to manage and support operational environments and has experience in leading the selection and implementation of an enterprise-class service management suite
3. Previous experience in a customer facing role providing a high-level of IT support – with ServiceDesk tools (Eg ServiceNow).
4. 5 years+ experience in managing a support team
5. Strong interpersonal skills with excellent written and verbal communication skills at all levels

If interested please forward your details to Fergal Keys at The Panel

Interested in this position?

Speak with Fergal Keys about this role today.