IT Service Desk and Operations Support Manager
We are looking for a person with a proven track record leading a service desk management function, strong IT vendor relationship management, experience integrating local support desk operations into a central operation and has experience implementing / working with ITSM tools.
1. Proven track record leading a large ServiceDesk muli-site environment, using both internal and third party vendor engineers, with a third level qualification and ITIL cert.
2. Excellent knowledge of tools/systems used to manage and support operational environments and has experience in leading the selection and implementation of an enterprise-class service management suite
3. Previous experience in a customer facing role providing a high-level of IT support – with ServiceDesk tools (Eg ServiceNow).
4. 5 years+ experience in managing a support team
5. Strong interpersonal skills with excellent written and verbal communication skills at all levels
If interested please forward your details to Fergal Keys at The Panel