Service Delivery Manager – Contract
IT Service Desk & Incident and Problem Manager
Our Client is looking for a ITSM Service Manager who has experience building and rolling out green field build out and operate a Service Desk, Incident and Problem Management. You will be responsible for setting up, building and managing the technical support operation.
1. Build and Manage a service desk, incident and problem management function.
2. Own the process, monitor its effectiveness, always looking to improve and managing activities.
3. Provide reports on the process performance metrics, service provider metrics and issues & budget status to IT management.
1. ITIL Trained and with good experience working in a multi-vendor outsourced environment.
2. Strong incident & problem management experience.
3. Strong business acumen, budgeting management, facilitation & negotiation skills.
If interested in this role, please forward your details to fergalk @thepanel.com