IT SERVICE TRANSITION MANAGER - ITSM - 6 Month DRC
IT Service Management Processes , Framework . . . . .. SERVICE DESIGN TRANSITION MANAGER
“ ITSM aims to align the delivery of IT services with the needs of the enterprise. ITSM is a combination of a set of defined policies, process, and methods for delivering IT products and services. It improves and supports customer-centric IT services.
ITSM Processes - ITSM process helps you to manage IT services.
Organizations need to manage the service's capabilities, how it performs, changes to it, and what happens when it experiences problems “
We want to ensure that incidents, service requests, problems, changes, and IT assets—in addition to other aspects of IT services—are managed in a streamlined way.
In this role you must ensure that all processes are aligned to service management - ITIL . . . .Service Design - Service Transition – Service Operations (Incidents, Assets, etc) – Service Management
The role would ideally suit someone from a strong technical background and knowledge in Enterprise Managed Service, Cloud & Hosting, preferably with experience of Service Delivery, Datacentre Technology, Managed Services, Infrastructure and Cloud solutions. You should have extensive project management and customer management experience.
Establishing robust process and quality controls for managing service changes is central to this role’s responsibilities, as this role acts as a Gatekeeper to ensure all services are of an acceptable standard, comprehensively documented and fully supportable.
The Service Transition Manager role is responsible for building our service management framework for delivery of services.
This role will oversee risk management of services for the Technology Services team.
The successful candidate will work closely with key strategic suppliers across a wide portfolio of services and technologies to implement a rigorous framework for evaluating service capabilities across all locations.
The ideal candidate must be able to demonstrate that they have produced Hi Spec Documentation.
If interested please email Fergal Keys