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Retail Contact Centre Optimisation Analyst

REF J44624
Location:
Employment Type: Permanent
Salary: Negotiable

Our client is a leading International Bank with a Dublin operation.
They are looking to recruit for a Retail Contact Centre Optimisation Analyst.

The Job:
• Responsibility for all new user System Access requests including
• Support Optimisation Team with Workforce Management internal Mailbox
• Support Optimisation Manager with the implementation of the new Avaya Dialler Platform
• Maximise dialler efficiencies
• Manage 3rd Party relationship with Dialler Provider to solve any technical issues and review upgrade features
• Daily management of dialler platform data
• Provide technical support of Avaya and West platform, liaising with supplier where necessary to resolve issues and optimise performance
• Responsibility of SMS facility
• Management of all Workforce Management agent profiles

The Person:
• 3+ years’ experience within a similar environment
• Relevant third level qualification or professional equivalent
• Minimum APA Loans qualified desirable and committed to further continuous development
• Experience with automated dialler preferable
• Strong MS Excel skills

The salary for this role is paying €38-40k

Interested in this position?

Speak with Susan McCrarren about this role today.