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VP Client Relationship Manager - Fund Services

REF J42494
Location: Dublin City
Employment Type: Permanent
Salary: Negotiable

VP Client Relationship Manager - Fund Services

Our client, a global financial institution is seeking to recruit a VP CRM - Fund Services who will be reporting to Global Head of Fund Services Client Management. The successful candidate will lead the Client Service team across Custody and Funds. This new role will also have responsibility for driving joint efficiency initiatives base to ensure optimal operating models and be responsible for end to end service delivery to key clients.

The role:

• Act as the local senior escalation point as it relates to Securities Services operations
• Set the standards and install a culture of exceptional client service
• Lead client service reviews and Due Diligence Visits
• Improve and maintain high client satisfaction scores
• Identify issues and challenges and manage these with the internal stakeholders
• Implement required policies and controls within the department
• Prepare and periodic review of core Client Documentation e.g. SLAs, Ops Memos
• Review and approve monthly invoicing for Funds Operations

The Candidate:

• Minimum 10 years’ working experience in financial services
• 5 years experience in Custody, Middle Office and all other Fund Services Operations
• 3rd Level Degree, preferably in a business discipline
• Proven record of client service excellence and operational focus
• A can-do attitude
• Must be strong self-motivator with ability to work off own initiative
• Ability to identify and delivery capacity via joint efficiency initiatives with the client, helping the business to grow
• Excellent communications and presentations skills

Interested candidates should contact Anne Keys at the enclosed address

Interested in this position?

Speak with Anne Keys about this role today.