Senior Partner
IT & Business Transformation | Executive
Service Process Analyst - ITIL
Job ref: 46728
LocationDublin City Centre
SectorIT & Business Transformation
Job typeContract
SalarySee description below
We are looking for an experienced Technical Analyst with strong ITIL knowledge and a passion for solving problems.
Responsibilities include:
Requirements include:
Responsibilities include:
- Be involved in the day-to-day operation and support using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management
- Attain the required knowledge of the platforms, and applications to provide the support required
- Ensure reported issues are logged and maintained in the service management toolset
- Lead the creation of ITIL aligned processes and procedures
- Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support
- Continually assess the suitability of processes and procedures and recommend/implement change as appropriate, to ensure efficiency and appropriateness
- Operate in Agile working environments
Requirements include:
- Strong ITIL knowledge and experience, as well as knowledge of Incident Management tool sets
- Demonstrable experience assisting in developing and providing management reports on a daily, weekly, or monthly basis, and produce ad hoc analysis upon request
- Experience monitoring delivery against agreed service levels for internal and external suppliers and escalate appropriately
- Experience assisting in the setup, process mapping and documentation of new processes
- Exposure to assisting with ISO processes and associated tasks
- A passion for Service Management, focus on continual improvement and enthusiasm to learn
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