Application Support Analyst

The candidate will assist the Head of Technology Operations.

Responsibilities:

• Ensure that applications meet and maintain the operational objectives of availability, performance and security.
• Management of application vendor contracts.
• Troubleshoot, diagnose problems and implement corrective actions.
• Monitor the software applications, and document and analyse problems.
• Collaborate with other members of the Technology Operations team to ensure proper integration of each application.
• Work closely with business application owners and vendors to troubleshoot problems.
• Develop test plans to verify functionality of new or modified applications.
• Maintain system documentation.
• Plan, coordinate, test, and communicate changes, upgrades and maintenance schedules, and new services with staff.
• Work closely with other members of the Technology Operations and the Information Security and Data Governance teams to ensure appropriate controls and audit logs are in place.
• Provide advice and training to end‐users.
• Champion process automation.

Technical Skills:

• + 5  years working experience in an application management role. 
• Experience of any of the following: ERP / SAP Business By Design, Concur, Success Factors, DocuSign, SharePoint, Teams, Salesforce and bespoke applications. 
• Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Experience of the workflow and process requirements of business unit application users. 
• Hands-on experience of data migration and functional application testing. 
• Experience with process automation, best practice approach, technology efficiency, and effectiveness.