Transaction Manager - Specialist Fund Administrator

The Panel is currently engaged to source a Transaction Manager on behalf of a specialist Fund Administrator in Dublin city centre on a permanent basis

In this role you will be accountable for providing high quality service through the management of day-to-day Transaction Management activity.  The individual ensures a superior level of service is maintained at all times, shares knowledge of pending issues, promptly resolves where possible and escalates items where necessary to the line manager whilst providing all clients with an exceptional experience

Responsibilities:

• Acts as a recognized point of contact for clients. Work with relevant teams, internal and external, to manage queries and issues to completion, keeping the client informed at all times.  Compile all responses to queries and chase further information as appropriate dealing directly with the client using a consultative partnership approach to answering  all Clients enquiries as experts in their field.  
• Provide a high level of service by responding promptly and accurately to daily client queries.
• Support the Client representative manager on a daily basis with view to being an escalation point in their absence.
• Ensure all queries are logged as received via MyClientView to allow for creation of client dedicated monthly reporting.
• Ability to analyse client query trends and create solutions with the client to improve daily activity
• Act as an escalation point for Client TM queries that arise, monitoring through to completion.
• Ensure that all client received information is documented, archived and update on regular basis (Prospectus, fees agreements…).
• Proactively identify process improvement opportunities and execute on their implementation to enhance our service and value proposition for our clients.
• Develop and maintain professional and productive working relationships with all business partners; working alongside them to ensure a successful resolution of client’s issues.
• Participate in and contribute to Client Team meetings conducted by Service Assurance.

Requirements:

• Transaction Management /Fund Administration  Business knowledge
• Project Governance knowledge
• Extensive experience in TM or financial services industry in an operations environment.
• Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
• Good communication, presentation and negotiation skills.

The salary for this role is negotiable depending on experience

Please contact Liam Murphy if you meet the key criteria and wish to apply