Bilingual Trust & Safety Agent
Job ref: 50204
LocationDublin City Centre
SectorIT & Business Transformation, HR & Business Support
Job typePermanent
SalaryUp to €60,000
Our client, a Series D-funded global e-commerce platform, is rapidly expanding its operations in Europe. They are looking for a proactive and detail-oriented Trust & Safety Agent to join their high-impact team, ensuring their marketplace remains safe and trusted for buyers and sellers.
About the Role
As a Trust & Safety Agent, you will:
About You
We’re looking for someone who thrives in fast-paced environments and brings a customer-first mindset. Key qualifications include:
Why Join?
Compensation
About the Role
As a Trust & Safety Agent, you will:
- Handle escalated and emergency customer issues via email and chat.
- Investigate and resolve sensitive Trust & Safety cases.
- Educate and de-escalate customers to achieve positive outcomes.
- Collaborate with internal teams and use data to improve processes
About You
We’re looking for someone who thrives in fast-paced environments and brings a customer-first mindset. Key qualifications include:
- 1–4 years of experience in customer service or similar roles.
- Experience with customer-facing tools (e.g., Zendesk, Intercom).
- Fluent in English, with additional fluency in German / French, preferably.
- Knowledge of e-commerce, marketplaces, or fraud operations
Why Join?
- This is an exciting opportunity to join a fast-growing company that combines the energy of a startup with the stability of a well-funded business.
- Remote-first working model
Compensation
- Excellent salary + benefits package + equity.
If you’re eager to grow your career in a fast-moving, high-impact company, apply today and join a team that’s reshaping e-commerce globally!
