Joint Managing Partner
Accountancy & Tax | Executive
Chief Commercial Officer
Job ref: 50701
LocationDublin City Centre
SectorExecutive
Job typePermanent
SalaryOver €120,000
Chief Commercial Officer – Retail healthcare group
Our client is seeking a dynamic and commercially minded Chief Commercial Officer (CCO) to join a rapidly growing healthcare group with ambitious expansion plans. This role offers the opportunity to shape the commercial future of a unique business operating clinics across Ireland.
The company is committed to clinical excellence, innovation, and exceptional patient experience, making it an exciting environment for a motivated and strategic leader.
Responsibilities:
Our client is seeking a dynamic and commercially minded Chief Commercial Officer (CCO) to join a rapidly growing healthcare group with ambitious expansion plans. This role offers the opportunity to shape the commercial future of a unique business operating clinics across Ireland.
The company is committed to clinical excellence, innovation, and exceptional patient experience, making it an exciting environment for a motivated and strategic leader.
Responsibilities:
- Lead and optimise a call centre team, improving call answer rates and streamlining workflows.
- Implement robust call handling processes and scripts, setting and monitoring KPIs for consistency, quality, and outcomes.
- Coach and upskill staff in sales and customer conversion techniques, improving conversion rates from calls to consultations and bookings.
- Identify and grow existing commercial opportunities once core operations are stabilised.
- Developing referral channels.
- Identifying and driving growth with new revenue streams.
- Champion and deploy a fit-for-purpose CRM to support engagement and sales cycles.
- Being a key contributor as part of the Senior Management Team.
- Proven track record in a commercial or operational leadership role, ideally in healthcare, retail, or consumer services.
- Experience managing and transforming inbound call or contact centre operations is preferred.
- Strong commercial acumen with a demonstrable ability to scale customer acquisition and retention.
- Exceptional team leadership and coaching skills, with a data-driven mindset comfortable with KPIs, dashboards, and CRM systems.
- Entrepreneurial approach with the confidence to build and lead new commercial initiatives from scratch.
- Someone who has strong commercial acumen, is ambitious and has an eye for commercial opportunities.
- Happy to coach and empower your team.
- A strong business partner.
- Experienced in implementing and improving processes to handle large volumes of inbound and outbound queries/sales calls.
- Customer-centric.
- Ideally has experience in healthcare at Commercial Director level (not a prerequisite).
- Someone who gets things done!