Manager - Strategy and Operations Transformation

Manager - Strategy and Operations Transformation

Our client, a global consulting firm, is seeking a Manager - Strategy and Operations Transformation.  You will join a high-performing consulting team focused on helping financial services organisations improve performance, reimagine operations, and deliver better customer and employee experiences. This role offers the chance to work on complex transformation programmes in a collaborative, inclusive, and fast-paced environment where innovation, professional development, and client impact are valued.

The successful candidate will play a key part in shaping delivery outcomes, supporting senior stakeholders, and guiding teams through strategy, operating model, and digital transformation work. If you are an experienced transformation professional looking for a role with variety, influence, and meaningful client exposure, this opportunity could be an excellent next step.

Responsibilities

• Lead complex workstreams across strategy, operations transformation, digital transformation, and customer experience engagements.
• Build trusted relationships with clients and senior stakeholders, supporting alignment, decision-making, and delivery confidence.
• Manage projects across the full lifecycle, including business case development, implementation, and final close-out, while monitoring scope, timelines, and budgets.
• Coach, mentor, and support team members to drive collaboration, quality, and consistent delivery across multiple workstreams.
• Use structured problem-solving techniques such as business analysis, process improvement, design thinking, and analytics to identify and implement improvements.

Requirements

• 3-4 years of experience delivering large-scale transformation programmes, ideally within consulting and financial services.
• Strong background in strategy, operating model design, process improvement, and both waterfall and agile delivery methods.
• Proven client management and stakeholder engagement skills, with the ability to influence senior decision-makers effectively.
• Confident leadership experience, including guiding teams, supporting delivery across multiple workstreams, and developing others.
• Strong analytical, communication, and presentation skills, with proficiency in PowerPoint and Excel; relevant certifications such as Lean Six Sigma, BCS, Project Management, or Agile would be advantageous.